This Privacy Policy sets out how we will use and protect any personal information you provide to us.  Pike & Tombleson Strata collects and uses your personal information to provide strata management services to you as a client.  We collect your personal information directly from you as part of our working relationship with your scheme or plan or from third parties.  We respect your privacy and will always protect your personal details.

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Collection of personal information- what information we collect and why?

We will generally collect your personal information directly from you and with your consent.  We will also generally tell you at the time of collection what we will be using the information for.

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The type of information that we may collect includes but is not limited to your name, address, telephone number, email address and credit card information (for levy payments).

 

We collect and use your information to provide strata management services to you, to, for example:

1. Ensure your interest in your property is accurately recorded on the strata roll.

2. Ensure you receive the agenda and minutes of meetings of the owners corporation and strata committee.

3. Issue you levy notices.

4. Contact you to arrange access for any repairs and maintenance required.

5. Ensure that you receive prompt communication on any matters relevant to your property.

6. Comply with legislative and regulatory requirements.

7. Provide you with access to the Owner Portal on our website where registration is required.

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We are required by law to obtain your consent to the collection of sensitive information.  Where you provide us with specific personal information, we will assume that you have consented to the use of this information in accordance with this Privacy Policy.

 

Disclosure of your personal information to third parties

Your personal information will be collected, stored, used, and disclosed as required by us to comply with applicable governing legislation, including but not limited to:

1. Strata Schemes Management Act 2015 (NSW)

2. Strata Schemes Management Regulation 2016 (NSW)

3. Community Land Management Act 2021 (NSW)

4. Property and Stock Agents Act 2002 (NSW)

5. Property and Stock Agents Regulations 2022 (NSW)

 

We may be required to disclose your personal information to third parties, for example:

1. To contractors who have been engaged by the owners corporation to perform repairs where access is required to your lot to facilitate those repairs.

2. Where we are required to allow the inspection of records held on your property’s behalf, we may not be able to reasonably restrict access to your personal information supplied.

3. Under Section 22 of the Strata Schemes Management Act 2015, the Secretary of the owners corporation is permitted to access the strata roll.

 

We will not release any personal information to a third party, unless it is under the following circumstances:

1. With your express consent.

2. As required by law to fulfill a statutory or regulatory obligation, including to comply with a court Order.

3. To arrange repairs to the common property to ensure that the owners corporation complies with its legal obligation to repair and maintain the common property.

4. As necessary to any government authority and acting reasonably to prevent a threat to the safety and security of you and/or your building.

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Your personal information will not be disclosed to any overseas recipients.  If this changes, we will notify you accordingly.

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Your rights

Under the Australian Privacy Principles, you have the right to request access to any information that you have provided to us that relates specifically to you.  You also have the right to request the correction of any information about you that is inaccurate.

We reserve the right to:

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1. Refuse access to the information where it is unlawful or will breach someone else’s privacy.

2. Recover any reasonable cost incurred by us in connection with providing you with access to the information.

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If we refuse to provide you with access to this information, we will provide you with a reason why.

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Enquiries, requests for access and complaints

If you have any queries, wish to access your personal information, or lodge a complaint about a breach of this Privacy Policy and the Australian Privacy Principles, please lodge your query or complaint in writing to our Managing Director and Licensee in Charge.  All complaints will be investigated and responded to on a case-by-case basis within 14 days of receipt:

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Kristie Pike

Managing Director/Licensee in Charge

kpike@ptstrata.com.au

PO Box 148

Caringbah NSW 1495

 

Changes to this Privacy Policy

We may change this Privacy Policy from time to time as required by our business or to comply with legislative requirements.  Any changes will be updated on this website.

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Website security and Email Policy

We take all reasonable steps to protect the security and privacy of our client’s personal information through an ongoing review and upgrade of our technology as appropriate, including encrypting your data submitted to our server, firewalls, virus protection and anti-spam software.

The information we send to you via email, including any attachments, are confidential and for the exclusive use of the addressee(s).  Any views or opinions expressed are solely those of the author and do not necessarily reflect and represent those of Pike & Tombleson Strata.  If you receive an email in error, you may not use, distribute, copy, or disclose any of its contents to anyone.  Whilst attachments have been checked by our own anti-virus software, you should rely on your own virus checking.